AGB

Waldner Tecnologie Medicali S.r.l. a Socio Unico (hereinafter referred to as the "Owner")

VAT number: IT01542210222,

Tax code: IT01542210222,

Registered office: Piazza Brà, 26/D - 37121 Verona - Italy;

Tel .: +39 0461 949898;

Email: info@waldner.it

The Owner provides access to the website: www.waldnercare.com and sells products under the following General Terms and Conditions of Use and Sale.

We invite you to carefully read these general conditions before using the Site. By using the Site, you accept these general conditions.

1. CONDITIONS RELATED TO THE SALE OF PRODUCTS

This section presents the conditions related to the sale of products by the Owner through the website: www.waldnercare.com

1.1 THE CONTRACT

The display of products and services on the virtual storefront of the Site constitutes an invitation to offer.

If you wish to purchase one or more products shown on the site, you can select them one at a time, add them to your cart, and once you have finished selecting, you can proceed to place the order.

By selecting your cart, you will see a summary page of the products you have selected, their price, and the related shipping costs. You will be asked to choose the payment method, with explicit indication of any surcharges.

You will be required to accept these General Terms and Conditions of Use and Sale. By not accepting these General Terms and Conditions of Use and Sale, you will not be given the opportunity to proceed with placing the order. After completing all the above operations, you will find the "Confirm Order" button, which you must click to submit the order to us. Your order will be considered as a contractual proposal addressed to the Owner.

Upon receiving the order, we will automatically send you an order acknowledgment email ("Order Confirmation Email"), which does not constitute acceptance of your order. By sending the Order Confirmation Email, we only confirm receipt of the order and its submission to a data verification and availability process for the products you requested.

The contract will only be concluded when we send you an acceptance email ("Order Fulfillment").

You can cancel your order only before receiving our order confirmation email. In this case, no cost will be charged to you.

All orders placed on the site must correspond to normal consumption needs.

1.2 PRICES AND AVAILABILITY

Information on the availability of the products we sell is listed on the website, as well as on the presentation page of each product. In addition to the information provided on such page or elsewhere on the site, we cannot provide more precise indications regarding the availability of the product. Please note that estimated shipping and delivery times are purely indicative and cannot be fully relied upon. Once your order has been reviewed, we will inform you by email if any products you ordered are not immediately available.

Despite our efforts, it is possible that a small portion of the numerous products in our catalog may have an incorrect price. We will check the correctness of the prices during the acceptance-shipping process. If the correct price of a product is lower than that indicated on the site, we will charge you the lower amount and ship the product to you. If, due to misunderstandings or other inconveniences, the price indicated on the site is lower than the selling price of a product, your order will be declined. In this case, you will need to place a new order to purchase the product at the correct selling price.

Unless otherwise stated, all prices are inclusive of VAT.

1.3 SHIPPING AND DELIVERY

If you have ordered products with different availabilities, shipping will occur when all the products are ready.

www.waldnercare.com ships its products via express courier.

In the event that the courier cannot complete the delivery after two attempts due to the recipient's absence, incorrect address, or any other reason attributable to the Customer, a notice will be left indicating the location where the goods are held. If the goods are not collected within 7 days from the date of the storage notice, the courier will proceed to return the goods to the sender.

If upon delivery you notice:

- the absence of parcels compared to those indicated in the "Order Confirmation Email"
- that the package shows obvious damages

In order to take any compensation action regarding damages or shortages related to the transportation phase, it will be the responsibility of the recipient to accept the package with RESERVE specifying the reasons in detail. In the case of acceptance without reservation, the packages will be considered intact and complete at the time of delivery.

1.4 PAYMENTS

You can choose one of the following payment options considering the following:

- Shopify Payments: credit cards under Visa, MasterCard, Maestro, and American Express circuits are accepted.
- Apple Pay: payments made with digital wallet under Visa, MasterCard, Maestro, and American Express circuits are accepted.
- Google Pay: payments made with digital wallet under Visa, MasterCard, Maestro, and American Express circuits are accepted.

1.5 RETURNS - RIGHT OF WITHDRAWAL

The right of withdrawal applies only to purchases made by end consumers ("the consumer is the natural person who acts for purposes unrelated to the entrepreneurial or professional activity possibly carried out" - art. 1469 bis Civil Code), and therefore cannot be applied to purchases for which an invoice has been issued bearing a VAT number and/or tax code not attributable to a natural person.

Waldner Tecnologie Medicali S.r.l. a Socio Unico offers the possibility to return or request the replacement of the product, within the standard 14-day period provided by Italian law to exercise the right of withdrawal (Legislative Decree 6 September 2005, n. 206 "Consumer Code"; Legislative Decree 21 February 2014, n. 21 "Amendments to the Consumer Code implementing directive 2011/83/EU on consumer rights").

You can therefore return your purchase within 14 days from the date you received the ordered products.

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), stored and possibly used with normal diligence, without signs of wear or dirt.

Conditions - The right of withdrawal is subject to the following conditions:

- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
- the purchased item must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc.);
- shipping, until the certificate of receipt at our warehouse, is under the complete responsibility of the Customer.

We suggest you follow the instructions found in the "Written Information on Returns and Refunds" section so that the return of your items takes place safely.

Upon receipt of your package, we will examine the product to assess the presence of all integral elements and the presence of any damages or tampering, and you will then be informed by email about the outcome and execution of the return.

Exclusions - exclusions to the possibility of exercising the right of withdrawal are those provided by mandatory regulations (Legislative Decree 6 September 2005, n. 206 "Consumer Code"; Legislative Decree 21 February 2014, n. 21 "Amendments to the Consumer Code implementing directive 2011/83/EU on consumer rights"). Among the exclusions are personalized products; product sheets explicitly indicate whether the product must be personalized and request specifications for customization, therefore, in the case of purchase, the right of withdrawal cannot be exercised.

Forfeiture - The right of withdrawal is totally forfeited due to the lack of the essential condition of integrity of the good (packaging and/or its contents), in cases where Waldner Tecnologie Medicali S.r.l. a Socio Unico verifies:

- the non-diligent use of the good that has compromised its integrity, or the use of any consumables;
- the absence of the external packaging and/or original internal packaging;
- the absence of integral elements of the product (accessories, manuals, parts, ...);
- damage to the product.

In the event of forfeiture of the right of withdrawal, the goods will remain at the premises of Waldner Tecnologie Medicali S.r.l. a Socio Unico, available to the Customer for collection at their own expense.

If the conditions are met, you will receive a refund equal to the cost of the returned item, the only expenses that will be required of you and for which you cannot be refunded are the shipping costs of the product.

The costs for the return of the package and the shipment of any replacement product are borne by Waldner Tecnologie Medicali S.r.l. a Socio Unico.

Except for any costs for restoring the goods in case of ascertained damage, Waldner Tecnologie Medicali S.r.l. a Socio Unico will refund within 15 working days from the date of receipt of the goods at our warehouses.

1.6 WARRANTY

Customers who make a purchase on the website www.waldnercare.com are entitled to the rights provided by LEGISLATIVE DECREE February 2, 2002, n.24; this warranty on purchased products does not affect those rights.

Warranty Coverage:

- This warranty applies to every product purchased on the website www.waldnercare.com that presents a conformity defect, provided that the product itself has been used correctly, in accordance with its intended use, and as specified in the attached technical documentation.

Duration:

- 24 months if the buyer is a natural person purchasing the goods for purposes not related to their own professional activity, or if the purchase is made without indicating a VAT number in the order form; 12 months if the buyer has purposes related to professional activities, or if the purchase is made indicating a VAT number in the order form.

Territorial Scope: Italy

To avail yourself of the warranty, access the "CONTACTS" section of the website and send a message to the "Customer Service" specifying:

- order number with which you purchased the goods

- product that presents the conformity defect

- description of the conformity defect

You will be promptly contacted, and you will be provided with all the instructions for packaging and shipping.

2 CONDITIONS REGARDING THE USE OF THE WEBSITE

2.1 YOUR ACCOUNT (PROFILE)

When using the website, you are required to keep your login and password confidential and to control access to your computer to prevent unauthorized access through your account. You agree to be held responsible for all activities carried out with your account and password. You agree to take all necessary precautions to ensure that your password remains secure and confidential and undertake to inform us immediately if you have reason to believe that any third party is aware of your password, or if your password is, or is likely to be, used without authorization.

Please ensure that the data you provide to us is correct and complete and inform us immediately of any changes to the information provided at the time of registration.

Please ensure that all information you provide to us is true and authentic. You are also informed that you will be held responsible, even criminally, for any false or misleading statements made to the Owner for any reason.

The Owner reserves the right to refuse access to the website, to close an account, to remove or modify website content, or to cancel orders at its discretion within the limits allowed by law. If the Owner cancels an order, no cost will be charged to you.

2.2 PRIVACY

All data acquired from customers will be used for administrative, accounting, and promotional purposes pursuant to Legislative Decree 196/2003. We are aware of the importance of your privacy and fully comply with the legislation on the protection of personal data. To this end, we have adopted specific procedures for the processing of personal data, formalized in the "Privacy Policy" document, which we kindly ask you to read carefully in order to understand the purposes and methods of processing your personal data in case of access to the Website, as well as the contacts you can refer to for further information on such processing.

To register on the website and benefit from the services offered to registered users, you will need to accept the conditions specified in the "Privacy Policy" document.

2.3 WEBSITE ACCESS

The Owner will do its best to ensure that access to the Website is provided without interruption and that transmissions occur without errors. However, due to the nature of the Internet, uninterrupted access and error-free transmission cannot be guaranteed. In addition, your access to the website may also be occasionally suspended or limited to allow for repair, maintenance work, or the introduction of new activities or services. The Owner will try to limit the frequency and duration of these suspensions and limitations.

2.4 LICENSE FOR WEBSITE ACCESS

The Owner grants you a limited license to access the website and use it for personal purposes, but not to download content (other than the page being loaded) or to modify it, even in part, unless with the express written consent of the Owner. This license does not include any right to resell or commercially use the website or its contents, nor the right to collect and use product lists, descriptions, or prices, to make derivative use of this website or its contents, to make any download or copy of account information for the benefit of another retailer, or to use any method or automatic device for data extraction or acquisition, including data mining and robots.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise use this website and any part of it for any commercial purpose without the express written consent of the Owner. You may not frame or use framing techniques to misappropriate any trademark, logo, or other proprietary information (including images, text, page layout, or format) of the Owner without its express written consent. You may not use any meta tag or other "hidden text" using the name or trademark of Waldner Tecnologie Medicali S.r.l. a Socio Unico without the express written consent of the Owner.

2.5 YOUR BEHAVIOR

You must not use the Website in any way that may or is likely to interrupt, damage, or otherwise compromise the Website or access to it.

You acknowledge that you, and not the Owner, are responsible for all electronic communications and content sent by you from your computer and that you may only use the Website for lawful purposes.

For none of the following purposes can you use the Website:

- for fraudulent purposes, or in any case to commit a crime or other illegal activity;
- to send, use, or reuse any material that is illegal, offensive, abusive, defamatory, obscene, or intimidating, or that violates copyright, trademark, privacy, personal data security, or any other right, or that is otherwise offensive to third parties or that contains viruses, political propaganda, commercial solicitation, chain letters, mass emails, or any other form of spamming;
- to cause annoyance or disturbance.

2.6 REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENTS

You are allowed to publish reviews, comments, and other content, send communications, and submit suggestions, ideas, comments, questions, or other information, provided that the content is not illegal, obscene, abusive, intimidating, defamatory, does not violate privacy, intellectual property rights, or is otherwise offensive to third parties, or does not contain viruses, political propaganda, commercial solicitation, chain letters, mass emails, or any other form of spamming. You may not use a false email address, pretend to be another person or entity, or otherwise lie about the origin of any content. The Owner reserves the right (but has no obligation) to remove or modify any content on the website.

If you publish content or submit material, unless otherwise indicated:

- you grant the Owner a non-exclusive, free, and fully sublicensable right to reproduce, modify, adapt, publish, translate, use to create derivative works, distribute, and display such content worldwide through any media;
- you grant the Owner the right, at its discretion, to use the name you used in connection with such content.

You agree that the aforementioned rights granted to us are irrevocable for the entire duration of your intellectual property rights associated with such content and materials. You consent to perform all further activities necessary to perfect any of the rights granted by you to the Owner, including the execution of acts and documents, upon the Owner's request.

You declare and warrant that you own or otherwise have all rights to the content of what you publish; that, on the date the content or material is posted on the Website: (i) the content and material are accurate; (ii) the use of the content and materials you provide does not conflict with any of the policies and conditions of www.waldnercare.com and that such use does not cause harm to third parties (and that the content and material are not defamatory). You also undertake to indemnify the Owner against all legal actions taken by third parties against the Owner itself, arising from or otherwise connected with any violation of the aforementioned warranties.

2.7 DEFAMATION CLAIMS

Since the Owner has a list of numerous products for sale on the website and hosts numerous comments, the Owner cannot be aware of the content of every product listed for sale or of every comment or review displayed. Consequently, the Owner operates on the basis of a "reporting and intervention" mechanism. If you believe that any content on the website, or advertised for sale on the website, contains defamatory statements, we invite you to inform us immediately.

Once the report is received, the Owner will, within a reasonable time, take all reasonable steps necessary to remove the defamatory content in relation to which complaints have been received.

2.8 COPYRIGHT AND DATABASE RIGHTS

All content on the website in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, data collections, and software are the property of the Owner or its content providers and are protected by Italian laws and international laws on copyright and database rights. The list of all content on this website is the exclusive property of the Owner and is protected by Italian laws and international laws on copyright and database rights. All software used on this website is owned by the Owner or its software providers and is protected by Italian laws and international laws on copyright.

It is not allowed to systematically extract and/or reuse parts of the content of the site without the express written consent of the Owner. In particular, you may not use methods or automatic devices for data extraction or acquisition, including data mining and robots (once or repeatedly), to reuse any relevant part of this site without the express written consent of the Owner. Nor may you create and/or publish your own database that includes relevant parts (e.g., prices and product lists) of this site without the express written consent of the Owner.

2.9 INTELLECTUAL PROPERTY CLAIMS

www.waldnercare.com respects the intellectual property of third parties. If you believe that your intellectual property rights have been used in a way that may give rise to possible violations, please promptly access the CONTACT section of the site and send a message via the appropriate form.

2.10 TRADEMARKS

Waldner Tecnologie Medicali and other similar trademarks indicated on our website are registered trademarks or trademarks owned by the Owner. The graphic material, logos, page headers, icon buttons, fonts, and service marks and the colors of the Waldner Tecnologie Medicali brand are registered trademarks. Registered trademarks and colors of the Waldner Tecnologie Medicali brand cannot be used in connection with products or services that are not from Waldner Tecnologie Medicali in any way that may cause confusion among customers or in any way that may devalue or be offensive to Waldner Tecnologie Medicali S.r.l. a Socio Unico. All other trademarks not owned by the Owner that appear on this website are owned by their respective owners, who may or may not be affiliated or connected to the Owner or sponsored by the Owner.

2.11 MINORS

www.waldnercare.com does not sell products to minors. If you are under 18, you can only use www.waldnercare.com by involving a parent or guardian.

2.12 ELECTRONIC COMMUNICATIONS

When you visit the Site or send us emails, you communicate with us electronically. We communicate with you via email or by posting communications on the site. For the purposes of this agreement, you agree to receive communications from us electronically and acknowledge that all contracts, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This provision does not affect your rights under the law.

2.13 LOSSES

The Owner will be liable for any loss that you may suffer as a result of our breach of these terms and conditions if the losses were reasonably foreseeable, both by you and us, at the time you began using the Site or at the conclusion of a contract for the sale of products between us and you. We will not be liable for any loss of business opportunity (including lost profits, revenues, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable, both by you and us, at the time you began using the Site or at the conclusion of a contract for the sale of products between us and you. The Owner does not limit in any way the obligations and liabilities provided by law in case of death or personal injury caused by our negligence or breach of duty or caused by fraud or gross negligence.

2.14 SERVICE MODIFICATIONS OR CHANGES TO TERMS

We reserve the right to modify the Site, policies, and these Terms and Conditions of Use and Sale at any time. You will be subject to the policies and terms of the Terms and Conditions of Use and Sale in effect at the time you use the Site or order products from us, unless any changes to such policies and terms are required by applicable law or competent authorities (in which case, they will also apply to orders you have previously placed). If any provision of these terms is deemed invalid, void, or for any reason unenforceable, that condition will not affect the validity and enforceability of any remaining provisions.

2.15 FORCE MAJEURE

We will not be responsible for any delay or failure to fulfill the obligations under these general terms if the delay or failure is due to force majeure or causes beyond our reasonable control. This provision does not affect your rights under the law.

2.16 WAIVER

In the event of your breach of these general terms, our failure to exercise our rights against you does not constitute a waiver of our right to act for the breach of commitments by you.

2.17 APPLICABLE LAW AND JURISDICTION

By visiting our site, you agree that, in relation to any dispute between you and the Owner, the applicable law is that of the Italian State and the competent court is that of Verona - Italy.